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83% of Participants in Glendale Water & Power's Program Changed Behavior Due to Engagement Platform
Glendale Water & Power (GWP) and CEIVA Energy, a utility-controlled home energy management system (HEMS) provider, today released results from a survey which assessed customer opinions and behavior change while using CEIVA Energy's Homeview customer engagement platform. The survey, completed by Michelle Crawford Consulting, found that deploying Homeview drove a nine fold improvement in respondents’ understanding of their energy consumption, while inspiring 83 percent of respondents to change their behavior to reduce energy and water use.
GLENDALE, California – Glendale Water & Power (GWP) is warning customers that there is an increase in utility phone scams.
Many GWP customers have recently reported receiving phone calls from impersonators posing as customer service representatives asking customers to pay their GWP bill over the phone. Callers direct customers to purchase a “Green Pack Money Card” from 7-Eleven or Rite Aid convenient stores, or face an immediate water or power shut-off. These scammers also use sophisticated spoofing software to display GWP or a local (818) phone number on customer’s caller ID, making the customer think it is a legitimate call. Customers that are asked to purchase the “Green Pack Money Cards” are given another local phone number and a specific time to call back and provide the money card information. Many of these callers are overseas, and once they have access to the money card number, they immediately draw out the funds and are untraceable.
Below is a first in a series of videos that will show you what GWP does behind the scenes to provide you with reliable service.
Briefly learn about how we got here, what we have done and where we are going. GWP is your trusted community utility and we work hard to provide you with reliable service.