Press Room 2012

We are upgrading software for our servers and customers accessing the Opower energy usage data will not have their complete usage history displayed until after December 27th. We apologize for the inconvenience.

GWP online payment and account information website will be down for maintenance Saturday, December 22, from 10:00 AM - 4:00 PM for server maintenance and updates. We apologize for the inconvenience.

GLENDALE, California – The Glendale Water & Power (GWP) Department learned that some customers received a call from a male impersonating a GWP employee. The individual asked customers to pay their utility bill over the phone by providing personal credit card information or their power would be turned off. Unfortunately these fraudulent calls are becoming more prevalent. Because of their professional and customer service oriented tactics, customers are lured into paying a non-existent utility bill via credit card.

Please be advised that we are experiencing an issue with the account log-in page coming up randomly. We are working to get this resolved. We apologize for the inconvenience.

If the account log-in page fails to load, please close your browser then reopen the log-in page again.

Our bi-monthly newsletter From the Source is now only available online. To see the latest issue click here. To sign up to receive this newsletter enter your e-mail address in the box to the right under "Sign-up for E-mail Updates and our Newsletter". Past issues of our newsletter can be found here.

Our Tree Power program is now open. Eligible residential customers can receive up to three free shade trees to plant on their property. You can choose from 30 different shade trees. Properly planted shade trees can help residents save 10%-50% in air conditioning costs. Click here for more info.

With eBill you receive an e-mail stating your bill is ready. View and pay your bills online. Sign-up today by clicking on Your Account on the right side of the page.

GLENDALE, CA –Glendale Water & Power (GWP) is encouraging residents to conserve energy during this heat wave. Weather forecasters warned temperatures in the Glendale area throughout the weekend could reach in the triple-digits. Although GWP does not anticipate any shortages, it is prudent of our customers to do their part to conserve energy. Conservation can reduce our peak demand thereby alleviating the stress on the power system.

GLENDALE, California – Glendale Water & Power (GWP) will be switching from chlorine to chloramines to disinfect the water in the area of Northern Glendale above Oakmont Golf Course in the Verdugo Canyon, including Montrose and La Crescenta starting August 8, 2012. This conversion will be done to comply with new federal drinking water regulations and will match the disinfection process in the rest of Glendale.

Glendale Water & Power customers will not be able to access their account and payment information online and on the automated phone system due to system maintenance being performed Sunday, July 22nd from Noon to 6 PM. We apologize for the inconvenience.

Glendale Water & Power invites GWP customers to attend one of four public information meetings on a proposed electric rate increase. Residents and stakeholders are encouraged to attend and learn how the proposed electric rate increase may affect them.

There is no need to RSVP, however space is limited. Parking for meetings is free and available on side streets for Maple Park, Sparr Heights, and Clark Magnet High School community meetings. Free parking for the Police Community Room meeting is available at the Civic Center parking structure, entrance is on Wilson Ave (click here to see map). Please look for GWP signs directing you to the appropriate meeting room. 

Flyer in English, Armenian, Korean, and Spanish

Wednesday, July 11, 2012, 12:00 p.m. – 1:30 p.m.
City of Glendale, Police Community Room
131 N. Isabel St. Glendale, CA 91206

Wednesday, July 11, 2012, 7:00 p.m. – 8:30 p.m.
Maple Park Community Center
820 E. Maple St. Glendale, CA 91205

Monday, July 16, 2012, 7:00 p.m. to 8:30 p.m.
Sparr Heights Community Center
1613 Glencoe Way, Glendale, CA 91208

Wednesday, July 18, 2012, 7:00 p.m. – 8:30 p.m.
Clark Magnet High School Cafeteria
4747 New York Ave. La Crescenta, CA 91214

GLENDALE, California – Glendale Water & Power (GWP) recently mailed the 2012 Water Quality Report to all customers. This report contains important information on the monitoring and maintenance of Glendale’s water quality during 2011.

GLENDALE, California – Glendale Water & Power (GWP) hosted the China Southern Power Grid Co. (CSG) today at Glendale Water & Power’s administrative offices. The CSG invests, constructs and operates power networks in Guangdong, Guangxi, Yunnan, Guizhou and Hainan provinces and regions of China. CSG visited GWP to get an appreciation for deployment of the Smart Grid project and see the processes used by a utility that simultaneously installed electric and water Smart Meters.

GLENDALE, California – Glendale Water & Power (GWP) announced today that Ice Energy, a leading green energy company that supplies advanced energy storage solutions to the electric utility industry, is relocating its corporate headquarters and national logistics center to Glendale. The move comes after the successful installation of 1.5 MW of Ice Bear energy storage units as part of GWP’s U.S. Department of Energy supported Smart Grid Project.

GLENDALE, California – For the second year in a row Glendale Water & Power has earned the Reliable Public Power Provider (RP3) designation from the American Public Power Association (APPA). GWP is one of 176 public power utilities out of 2,000 nationwide to earn the RP3 designation. The RP3 designation is awarded to those public power utilities that provide customers with the highest degree of reliable and safe electric service.

GLENDALE, California – Glendale Water & Power (GWP) customers now have the ability to share and compare their energy use with friends on Facebook. The social energy app is designed to provide people with a better sense of their energy use while fostering friendly competition and provides new ways for people to discover savings opportunities. Consumers can use this new platform to share their experiences and tips on energy consumption. To get started, GWP customers should visit social.opower.com or search for the “Opower” app on Facebook and connect their utility account.

The Proposed Water Rate Restructure and Revenue Increase Public Hearing will be on Tuesday, March 20, 2012 at 6:00 p.m. in Council Chambers. This public hearing is in compliance with the requirements of Proposition 218 notice that was mailed to all customers on December 12, 2011. The original Public Hearing date that was printed in the Prop. 218 notice was postponed by City Council and moved to March 20, 2012.

Glendale Water & Power’s From the Source bi-monthly newsletter provides customers with information on conservation, new programs, and GWP news and services.

Click here to view the current edition as well as past issues.

GLENDALE, California – Glendale Water & Power yesterday presented the City Council with three Smart Grid Program opt-out options. City Council unanimously voted on charging customers a fee of $59* per billing period for having electric and water Smart Meters with the radios turned off. The fee for opting-out is assessed because the Smart Meters will be manually read by a meter reader instead of being read wirelessly through GWP’s system. GWP stressed the importance of having digital meters with radios turned off as opposed to analog meters in order to have access to interval data to meet energy objectives. Less than one half of one percent of customers in Glendale have requested to opt-out.

This is easy-to-use tool shows you simple things you can do in every room of the house to save energy and money, while helping to protect the environment.

Learn more

Glendale Water & Power is committed to ensuring the privacy of our customers. GWP complies with all applicable laws concerning customer privacy and the use, maintenance, storage and destruction of personal information concerning GWP’s customers, whether or not the personal information is obtained via telephone, in person, online, or through the use of smart grid technology.

Read the Privacy Policy

GLENDALE, California – Glendale Water & Power is the newest utility to respond to the Obama Administration's call-to-action for utilities to launch a "Green Button" tool for customers to download their detailed household energy usage with a simple click of a button. The concept of a Green Button builds on policy objectives of the Obama Administration's Blueprint for a Secure Energy Future and Policy Framework for the 21st Century Grid to ensure that consumers have timely access to their own energy data in consumer-friendly and computer-friendly formats.

See what 100 cubic feet or 748 gallons of water that is delivered to your home each day looks like. Customers use an average of 19 times this amount each month or 450 gallons every day.

Community Presentation - Brand Library, January 18, 2012

Click here to view file (PDF).

Customers can use the rate calculator to calculate their water bills with the tiered rate structure.

Three community meetings have been scheduled so that staff can discuss the upcoming water rate restructure and revenue increase with customers. No need to RSVP, however space is limited. Parking for meetings is free and available on side streets of the Sparr Heights and Pacific Edison community center except for Brand Library where parking is adjacent to library. Please look for GWP signs directing you to the appropriate meeting room.

The attached report is information from WillDan Financial Services on the proposed water tiered structure and revenue increase. 

Click here to see Final Report of GWP's Water Rate Redesign by WillDan Financial Services.