Helping Hand

One-time GWP bill payment or deposit assistance for low-income customers

What is the Helping Hand Program?

The Helping Hand Program helps customers continue electric service by providing up to $150 in one-time GWP bill payment or deposit assistance for low-income customers who are experiencing a temporary financial emergency.

One-Time Bill Payment Assistance

In order to receive Helping Hand assistance you must meet the following requirements:

• Must be a GWP residential electric customer with an open account for at least 6 months.
• Service must be connected and in immediate jeopardy of being disconnected, i.e. must have received a GWP disconnection notice. (Not required for deposit assistance).
• Must provide a written description of the temporary financial emergency that prevents you from paying your electric bill in full.
• Must not have previously received GWP Helping Hand assistance.
• Provide proof of low-income status such as enrollment in the Gas Company CARE Program, Universal Lifeline Telephone Service, GWP Senior Care Program, Section 8 or letter of certification from a local community-based organization. In the alternative, must certify under penalty of perjury that your total household income from all sources and all household members meets the income guidelines described, and provide proof of income for all declared.

One-Time Deposit Assistance

• Must provide a written description of the temporary financial emergency that prevents you from paying the required deposit.
• Must not have previously received GWP Helping Hand assistance.
• Provide proof of total gross household income at or below income eligibility guidelines or provide similar proof of low-income status.

To apply for Helping Hand call (818) 548-3300 to request an application be sent to your home.