Helping Hand
One-time GWP bill payment or deposit assistance for low-income customers
What is the Helping Hand Program?
The Helping Hand Program helps customers continue electric service by providing
up to $150 in one-time GWP bill payment or deposit assistance for low-income customers
who are experiencing a temporary financial emergency.
One-Time Bill Payment Assistance
In order to receive Helping Hand assistance you must meet the following requirements:
- Must be a GWP residential electric customer with an open account for at least 6
months.
- Service must be connected and in immediate jeopardy of being disconnected, i.e.
must have received a GWP disconnection notice. (Not required for deposit assistance).
- Must provide a written description of the temporary financial emergency that prevents
you from paying your electric bill in full.
- Must not have previously received GWP Helping Hand assistance.
- Provide proof of low-income status such as enrollment in the Gas Company CARE Program,
Universal Lifeline Telephone Service, GWP Senior Care Program, Section 8 or letter
of certification from a local community-based organization. In the alternative,
must certify under penalty of perjury that your total household income from all
sources and all household members meets the income guidelines described, and provide
proof of income for all declared.
One-Time Deposit Assistance
- Must provide a written description of the temporary financial emergency that prevents
you from paying the required deposit.
- Must not have previously received GWP Helping Hand assistance.
- Provide proof of total gross household income at or below income eligibility guidelines
or provide similar proof of low-income status.
Income eligibility requirements for the Helping Hand program
| Number of Household Members |
Annual Income Eligibility Limit |
| 1 - 2 |
$30,500 |
| 3 |
$35,800 |
| 4 |
$43,200 |
| 5 |
$50,600 |
| 6 |
$58,000 |
| For Each Additional Household Member Add |
$7,400 |
To apply for Helping Hand call (818) 548-3300 to request an application be sent
to your home.